Terms and conditions

These terms apply to every learner who registers for a TechStep Academy course. Last updated 9 October 2026.

1. Registration and your place

Registration is complete once we have received your completed registration form and payment (in full, or the deposit).
Your place in a class is secured on a first-come, first-served basis. Class sizes are limited.
We confirm your start date, class times and, for in-person classes, the exact venue address in Blackheath, Cape Town before your first class.

Course fees are as published on www.techstep.co.za/pricing at the time you register. Each fee covers one full course, which usually runs over one to two months.
You may pay in full, or pay a 30% deposit to secure your place and settle the balance in up to three monthly instalments.
We send you an invoice with our banking details. Use the reference on the invoice when you pay.
All instalments must be paid before the course ends. Certificates are issued only once the full fee has been paid.
If an employer or sponsor pays, the learner remains responsible for any amount the employer or sponsor does not pay.

Cancel 7 days or more before your course starts: full refund, less an administration fee of R250.
Cancel less than 7 days before your course starts: the deposit is not refundable, and any amount paid above the deposit is refunded.
After the course has started, fees are not refundable. You may transfer once, free of charge, to a later intake of the same course within 6 months.
If TechStep Academy cancels or postpones a course, you choose between a full refund and a place in the next intake.
Refunds are paid by EFT within 14 days.

Please arrive on time. Missed sessions are not repeated, but your facilitator will help you catch up where possible.
To receive a certificate you must attend at least 80% of the sessions and pass the practical assessment.
Certificates show your full name and, as a security feature, your ID or passport number. Certificates can be verified at www.techstep.co.za/verify.

For live online classes you need a computer with a webcam and microphone, and a stable internet connection. Data costs are your responsibility.
Online sessions may be recorded for learners of the same class to review. Recordings are not shared publicly.

Treat fellow learners and staff with respect. Harassment, discrimination or disruptive behaviour may lead to removal from the course without a refund.
Training devices are provided in class. Learners who damage equipment through deliberate misuse may be asked to pay for repairs.
Bring your own laptop if you prefer. You are responsible for your own belongings and personal devices.
Schedules may change for reasons beyond our control, such as load-shedding or public holidays. We will reschedule missed sessions.

A parent or legal guardian must complete section 6 of the registration form and accept these terms on the learner's behalf.

TechStep Academy collects the personal information in this form to register you, run your course, communicate with you, process payments and issue and verify your certificate.
We keep your information securely, share it only where needed to deliver your course (for example with an employer who pays for you), and never sell it.
You may ask to see, correct or delete your personal information, or withdraw optional consents, by emailing admin@techstep.co.za.
Photos are used for marketing only if you have ticked the optional media consent.

TechStep Academy may update these terms. The version that applies to you is the one in force on the date you register.
Questions? WhatsApp or call 078 849 1129, call 061 652 1156, or email admin@techstep.co.za.